The solution supports field operations run by companies engaging in sectors such as courier services, deliveries, freight, transportation, distribution and handling.
OfficeTrack provides solutions for companies operating security personnel in the field.
The OfficeTrack solution supports the needs of different companies that are operating field resources, such as providers of repair and maintenance services.
The solution fully supports the needs of field sales forces, such as sales agents, promoters and store shelf organizers.
OfficeTrack’s task management service allows you to manage all field worker tasks online, quickly and efficiently, from a single screen!
The dispatcher can efficiently assign tasks to field workers by simply sending assignments with the required information to the mobile devices of field workers.
Dispatchers can also place a work order bid amongst their contractors, ensuring the most cost efficient contractor will get the job.
The task management service also enables supervisors/managers to request confirmation of completed tasks, or responses regarding issues that require management attention.
These key capabilities of the task management service provides managers with a tool to make quick and effective decisions, allowing for significant savings in field worker management and data collection.
The Cellular Form service enables the back-office to quickly create digital forms for filling in by field workers on their mobile device during any task.
Data collected in the field is sent online to the back-office, reducing the response time between teams. This results in minimized human error and maximized team productivity.
Forms can easily be created and edited by business administrators (without the support of IT). Each service is then able to have its own specific and suitable form. Forms can also include requirements for digital signatures.
Using their mobile device, field workers fill in the required information on the forms and send it to the back-office or the specific manager.
OfficeTrack’s planning module allows route optimization to improve scheduling of field tasks and determine best available routes (based on task list’s expected arrival window; available resources; travel time; distance between jobs and more).
OfficeTrack’s planning module helps managers overcome the challenge of reducing overhead costs of the operation and perform gap analysis between planned and performed activities. This leads to a better understanding and improvement of resource balancing, transportation costs and overall performance.
OfficeTrack also offers booking and self-booking appointment scheduling to allow end customers to choose a preferable time slot, change or cancel an appointment at any time, from anywhere.
OfficeTrack’s booking availability check is based on the field operation schedule, skill required, priority of work area and more.
OfficeTrack’s mobile location service provides comprehensive online information regarding the location, activities and work progress of field workers.
Supervisors and managers can manage field workers from a single system, with a global view of all field workers.
End customers can be informed of a delivery or technician’s time arrival through SMS or email messaging.
OfficeTrack also provides managers with push notification/alert capability for quick and urgent action required.
The capabilities of the system significantly enhance managerial and operational efficiency, enabling considerable savings.
OfficeTrack’s attendance management service enables field workers to report work hours from the field using their mobile device.
Field workers can remotely report when they started and finished work, as well as lunch breaks, vacations, training courses and sick leave.
Using this service, managers receive a complete and up-to-date attendance overview of all their field workers. The reports are displayed in a managerial web app, displaying the location & time when the attendance report was made. This information can be exported and displayed in various reports. The service includes automatic export of the attendance reports to the organization’s payroll system.
Attendance reporting is performed through the OfficeCore app, OfficeCore IVR service, or by sending a text message through OfficeCore SMS center platform.
OfficeTrack POD solution offers electronic proof of delivery via our app as part of OfficeTrack solution for logistic and delivery companies.
Proof of Delivery lets you get delivery details and an image of the receiver’s signature, when captured digitally using OfficeTrack cellular forms
OfficeTrack POD can be customized to your business flow and the changing demands of your clients. It allows companies to deliver parcels faster, accurately in cost effective
This is easy-to-implement and use features design to support small and medium business, help to reduces manual processes, phone calls, emails and eliminate manual paperwork..